Refund policy

At Adventure Co. Jerky, we want every order to arrive exactly as expected. Because we sell food products, refunds and returns are handled carefully to protect product quality and customer safety.

Refund Eligibility

Due to food safety regulations, opened jerky products and perishable items cannot be returned or refunded unless the item arrives damaged, defective, or incorrect.

To be eligible for a refund, items must be unopened and in their original condition. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can help make it right.

Refund Request Timeframe

Refund requests must be submitted within 7 days of delivery.

How to Request a Refund

To request a refund, please email us at info@adventurecompanyjerky.com with your order number and reason for the request.

If your item arrived damaged, defective, or incorrect, please also include clear photos of the product and packaging so our team can review the issue quickly.

Refund Method

Approved refunds will be processed back to the original payment method within 7 business days.

Please note that your bank or payment provider may take additional time to post the refund to your account.

Shipping Costs

Original shipping costs are non-refundable.

Exchanges

Exchanges are available for defective items only. Please contact us within 7 days of delivery at info@adventurecompanyjerky.com with your order number, details of the issue, and photos of the product.

Order Cancellations

Orders may be cancelled for a full refund up until the order has shipped.

Once an order has shipped, it can no longer be cancelled. If there is an issue with your order after delivery, please contact us and we’ll be happy to review it.

Contact Us

For any refund, exchange, or cancellation questions, please contact us at: info@adventurecompanyjerky.com